AccessComply

Template · Free

Shopify accessibility statement — free template

Copy, customize, review, and publish. WCAG-aware and designed to support ADA/EAA documentation without claiming automated legal conformance. Drop the 8 sections below into a Shopify Page at /pages/accessibility-statement.

Answer

An accessibility statement is a public commitment from a Shopify store to improve accessibility, usually naming a WCAG target and providing a feedback channel for users who hit barriers. Covered services may have jurisdiction-specific publication duties; verify those requirements before relying on a generic template. The sections below help document commitment, assessment scope, evidence-supported status, tested technology combinations, known limitations, contact details, and review dates. Copy and customize them before publishing to /pages/accessibility-statement in your Shopify admin, and update the statement whenever its scope or status changes.

Accessibility Statement

For [Store name] — last reviewed [date]

1. Commitment statement

[Store name] is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. Conformance status

The Web Content Accessibility Guidelines (WCAG) define three levels of conformance: Level A, Level AA, and Level AAA. [Insert only the conformance status, target, or non-conformance wording supported by your current evaluation, and identify the exact WCAG version and scope.] Do not infer partial or full conformance from an automated score. If the available evidence does not support a conformance claim, describe the target, assessment scope, known limitations, and work in progress instead.

3. Compatibility with browsers and assistive technology

[List only browser, operating-system, and assistive-technology combinations that you actually tested, including versions and dates where useful.] Also identify any known unsupported combinations or limitations. Do not promise compatibility with every current or future version.

4. Technical specifications

Accessibility of [Store name] relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML, WAI-ARIA, CSS, JavaScript. These technologies are relied upon for conformance with the accessibility standards used.

5. Limitations and alternatives

Despite our best efforts to ensure accessibility of [Store name], there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below. Known limitations: [list specific known issues with each limitation, the WCAG criterion it relates to, and the planned fix date].

6. Assessment approach

[Store name] assesses selected storefront pages through automated scanning powered by AccessComply (Playwright + axe-core), targeting WCAG 2.1 Level AA and applicable WCAG 2.2 Level AA criteria at desktop and mobile viewports. Automated scanning cannot evaluate every success criterion. A hands-on evaluation is performed periodically by [team / external auditor].

7. Feedback

We welcome your feedback on the accessibility of [Store name]. Please let us know if you encounter accessibility barriers: • Email: accessibility@[your-domain].com • Phone: [phone number] • Visitor address: [postal address] We try to respond to feedback within [number] business days.

8. Date

This statement was prepared on [date]. It was last reviewed on [date]. The statement was created using AccessComply's template with reference to W3C accessibility-statement guidance. Verify any jurisdiction-specific requirements with qualified counsel.

Use this template freely — attribution not required, but appreciated.

FAQ

Is an accessibility statement legally required for a Shopify store?

Requirements depend on the service, business, jurisdiction, exemptions, and applicable implementing law. Some European frameworks require covered providers to publish accessibility information, while a private US ecommerce accessibility statement is generally program documentation rather than a standalone substitute for ADA duties. Verify the requirement and format for the jurisdictions that apply to your store.

What must a complete accessibility statement contain?

A useful statement names the standard the site targets, describes the assessment method and scope, uses a conformance status supported by evidence, lists known limitations and plans to fix them, and provides a way to report accessibility problems. Do not claim full conformance from automated scanning alone; jurisdiction-specific format requirements may also apply.

Where on my Shopify store should the accessibility statement live?

A Shopify page such as /pages/accessibility-statement with a clearly named link in persistent navigation is a practical starting point. Confirm any jurisdiction-specific placement, naming, and accessibility requirements instead of assuming one footer pattern satisfies every law.

How often does the accessibility statement need updating?

Update the statement whenever its scope, assessment, known limitations, or fix status materially changes. A scheduled review at least annually is a useful operational practice, while any legally required update schedule depends on the applicable jurisdiction.

Generate and publish your statement in the app

AccessComply includes a merchant-reviewed statement workflow on the Free plan, with one-click publishing to a Shopify page.

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