We're here to help
Most questions are answered below. For anything else, email us and include your store domain and the affected workflow.
Getting started
Install the app, run your first scan, preview a supported fix, and follow the guided onboarding checklist.
Why are some issues not fixed automatically?
Coverage depends on the theme, content, installed apps, and whether AccessComply can safely locate the source of an issue. Supported rule-based or AI-assisted fixes are labeled in the app; risky edits, third-party code, captions, and issues requiring human judgment stay flagged for your review.
How do I undo a fix?
AccessComply saves the original theme code or Shopify field value before a supported change. If the follow-up check fails, the issue stays open and the matching saved original is shown. Restoring requires your approval so background work cannot overwrite later edits.
GDPR data requests
Email privacy@accesscomply.com with the customer email and your store domain. We verify the requester and respond within the applicable privacy-law timeframe with the data we can associate with the request.
Scanner visits to your storefront
AccessComply only visits storefront pages when you request or schedule a scan. It identifies itself, follows the store’s crawl rules, and never tries checkout or form submit. Contact support if you need a scan investigated or stopped.
Contact support
We review urgent requests first. Include your store domain and what you were doing (scan, fix, or billing), plus clear steps to reproduce the problem. Response times are not guaranteed by plan.
support@accesscomply.comNot installed yet?
Get it onShopify App StoreOr run a free scan first.