Accessibility statement
An accessibility statement is a public-facing page describing a website's accessibility approach, assessment scope, known limitations, and a way for users to report barriers.
Detailed explanation
Statement and service-information duties vary by jurisdiction. The EAA requires covered service providers to make accessibility information available in an accessible form; a public statement can help present it. France's RGAA and the UK public-sector rules have their own statement requirements. For private US ecommerce, a statement is useful program documentation rather than a standalone ADA requirement.
A useful statement names the target standard, describes assessment scope and method, uses a conformance status supported by evidence, lists known accessibility issues and remediation plans, and provides a contact mechanism for users to report new issues. Automated scanning alone cannot support a full-conformance claim.
A statement should be easy to find, commonly through a site-wide footer link. Format and content duties vary by jurisdiction, so merchants should verify the rules that apply before publishing a legal-status or conformance claim.
How this applies to Shopify stores
AccessComply can support a merchant-reviewed accessibility-statement workflow and publication through a supported Shopify content path. The merchant remains responsible for confirming scope, status, legal wording, and updates after material storefront changes.
What merchants should check next
Treat this term as a practical audit prompt, not just a definition. Check the storefront pages where the concept shows up in real customer journeys: product discovery, add-to-cart, cart drawer, checkout handoff, account login, and support contact flows. If the issue affects code, verify the rendered HTML and computed browser output after the theme change. If it affects copy or media, keep the merchant-facing wording accurate and easy to maintain.
Primary source: w3.org