We're here to help
Most questions are answered below. For anything else, email us and include your store domain and the affected workflow.
Getting started
Install the app, run your first scan, preview a supported fix, and follow the guided onboarding checklist.
Why are some issues not fixed automatically?
Coverage depends on the theme, content, installed apps, and whether AccessComply can safely locate the source of an issue. Supported rule-based or AI-assisted fixes are labeled in the app; risky edits, third-party code, captions, and issues requiring human judgment stay flagged for your review.
How do I undo a fix?
AccessComply saves the original theme code or Shopify field value before a supported change. If the follow-up check fails, the issue stays open and the matching saved original is shown. Restoring requires your approval so background work cannot overwrite later edits.
GDPR data requests
Email privacyaccesscomply.com with the customer email and your store domain. We verify the requester and respond within the applicable privacy-law timeframe with the data we can associate with the request.
AccessComplyBot scanner requests
AccessComplyBot visits storefront pages only for a merchant-requested or merchant-scheduled scan. It identifies itself in the User-Agent header, respects robots.txt, rate limits navigation, and does not attempt checkout or submit storefront forms. Contact support if you need a scan investigated or stopped.
Contact support
We review urgent requests first. Include your store domain, the scan or fix ID when available, and clear steps to reproduce the problem. Response times are not guaranteed by plan.
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